Privacy Policy

Effective Date: December 27, 2024

At Calmluis, we are deeply committed to protecting the privacy and security of your personal information. This comprehensive Privacy Policy is designed to clearly explain how we collect, utilize, disclose, and safeguard your data when you visit our website calmluis.com or interact with us in any other manner, including making a purchase, contacting our customer support team, subscribing to our newsletter, or engaging with us on social media. We adhere strictly to privacy regulations and are dedicated to maintaining your trust in our handling of your personal information.

1. Types of Information We Collect:

  • Personal Identifiable Information (PII): When you create an account on our website, make a purchase, or contact us through any channel, we may collect a range of personal details that can identify you. This includes, but is not limited to, your full name, billing address, shipping address, email address, phone number, and payment information such as credit card details. This data is essential for fulfilling your orders, managing your account, and providing customer support.

  • Order History and Details: We maintain a comprehensive record of the orders you have placed with us, including the specific products purchased, purchase date, quantities, any custom specifications, as well as any notes or requests you may have made during the purchase. This detailed order history helps us to better serve you, track your purchase history, and offer personalized recommendations in the future.

  • Account Information: If you create an account on our website, we securely store your username, password, and personal preferences, such as product wishlists, notification preferences, and saved shipping information. This information is crucial for account management, user experience personalization, and order tracking efficiency.

  • Website Usage Data: We automatically collect certain information about how you interact with our website. This includes your IP address, browser type, operating system, referring URLs, the pages you visited, your session duration, and other browsing activity metrics. This usage data helps us to understand how visitors navigate our website, improve website performance, and diagnose technical issues.

  • Cookies and Tracking Technologies: Our website utilizes cookies and similar tracking technologies to enhance your browsing experience and provide personalized content. These tools allow us to collect information about your browsing activity and your preferences. They may include, but are not limited to, cookies, web beacons, and pixels. You have the option to manage your cookie preferences in your browser settings, but disabling them might affect certain website functionalities.

  • Communication Data: When you interact with our customer support team via email, phone, or chat, we maintain a comprehensive record of the communications, including your inquiries, our responses, chat logs, and call notes. This enables us to provide consistent and efficient support, address concerns effectively, and improve the quality of our support services.

  • Marketing Data: If you opt-in to receive marketing communications from us, we may collect data about your preferences and interaction with our marketing materials. This includes email opens, click-through rates, product interests, and other data related to marketing engagement.

2. How We Use Your Information:

  • Processing and Fulfilling Orders: Your personal data is used to process and fulfill your orders, verify payment information, generate invoices, manage shipping arrangements, and deliver the purchased items to your specified delivery address. This is a core function for our business.

  • Account Management and Personalization: If you create an account with us, we use your provided details to manage your account, allowing you to track your orders, manage your preferences, and access exclusive content. This also enables us to personalize your experience with product recommendations tailored to your interests and past purchases.

  • Providing Customer Support: We utilize your personal information to provide effective and timely customer support, responding to your inquiries, resolving any issues you may encounter, and ensuring your overall satisfaction with our products and services. This can include answering questions about our products, providing shipping updates, and resolving disputes.

  • Website Enhancement and Optimization: We use website usage data to analyze user behavior, track website traffic trends, administer our website, and improve overall functionality. This information helps us identify user patterns, improve our website’s user interface, fix technical issues, and enhance the user experience.

  • Personalized Marketing Communications: We use your email address to send you order confirmations, shipping updates, newsletters, promotional offers, and other marketing communications that we believe may interest you, subject to your marketing preferences. You can opt-out of receiving promotional emails at any time by following the unsubscribe instructions provided in such emails or by contacting our customer support team.

  • Legal Compliance and Protection: We may use your information to comply with legal obligations, enforce our policies, address legal requests, prevent fraud, and ensure the protection of our website, our users, and our business. This may involve sharing your data with regulatory authorities as required by law.

3. Sharing of Your Information:

  • Trusted Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our website, processing payments, managing delivery services, offering IT support, conducting analytics, and fulfilling other essential services. These providers are contractually bound to protect your data and to use it only for the services that they provide to us.

  • Legal and Regulatory Compliance: We may disclose your information when required by law, legal process, regulatory requests, court orders, or governmental regulations. This might include complying with subpoenas or cooperating with law enforcement agencies during investigations.

  • Business Transfers: In the event of a business merger, acquisition, sale of assets, or any other corporate restructuring, your information may be transferred to the acquiring entity or other relevant parties involved in the business transfer. We will inform you of any such transfer.

  • With Your Explicit Consent: We may share your information with third parties if we have your explicit consent to do so. We will clearly communicate the nature and purpose of the information sharing before obtaining your consent.

4. Your Rights and Choices Regarding Your Data:

  • Access to Your Data: You have the right to request access to all the personal information we hold about you, subject to certain exceptions under applicable law. We will provide you with a copy of your data in a structured format.

  • Correcting Inaccurate Data: You have the right to request the correction of any inaccuracies or incomplete information in your personal data. We will promptly address and correct any errors brought to our attention.

  • Deletion of Your Data: You have the right to request the deletion of your personal information, subject to certain legal limitations and regulatory requirements. We will comply with your request within reasonable time, to the extent permitted by law.

  • Objection to Processing: You have the right to object to the processing of your personal information for specific purposes, particularly in regard to direct marketing activities. We will respect your objection and cease processing your data for the specified purposes unless we have compelling legitimate grounds to continue.

  • Withdrawal of Consent: If you have given us consent to process your personal information, you have the right to withdraw that consent at any time. The withdrawal of your consent will not affect the lawfulness of processing based on your consent before its withdrawal.

  • Opt-Out of Marketing Communications: You can opt-out of receiving promotional emails by following the unsubscribe instructions contained in our marketing emails or by contacting our customer support team directly.

5. Data Security Measures:

We implement robust security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include data encryption, firewall protection, secure socket layer (SSL) technology for secure data transmission, access controls for data systems, and regular security audits.

6. Data Retention Period:

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. This retention period will vary depending on the data and applicable legal requirements.

7. Updates to This Privacy Policy:

We reserve the right to update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the revised policy will be effective immediately upon posting.

8. How to Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Calmluis
284 Fricks Rd
Groveoak, Alabama (AL)
Phone: (256) 571-0432
Email: info@calmluis.com
Website: calmluis.com