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Payment Policy at CalmLuis

Effective Date: January 2, 2025

Payment Methods

We offer multiple payment options for your convenience:

  • Credit/Debit Cards: Accepting Visa, MasterCard, American Express, and Discover.
  • PayPal: Fast and secure payments via PayPal.
  • Bank Transfer: Use your order ID as the reference for faster processing.
  • Cash on Delivery (COD): Available for local orders in Groveoak, Alabama.

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Payment Processing Time

  • Credit/Debit Cards & PayPal: Processed instantly.
  • Bank Transfers: May take 1-2 business days after payment is received.
  • COD Payments: Collected upon delivery.

Refund Policy

We aim to ensure 100% customer satisfaction. Our refund policy is as follows:

  • Full Refunds: For orders canceled before shipping or for returned items within 7 days in original condition.
  • Partial Refunds: For minor product issues where customers opt to retain the item.

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For refund requests, contact us at info@calmluis.com or call (256) 571-0432.

Invoices and Receipts

Upon successful payment, you’ll receive:

  1. Order Confirmation Email – Includes your order details and payment information.
  2. Electronic Invoice – Sent via email for easy tracking.

Payment Security

Your privacy and security are our priority.

  • Advanced SSL encryption protects your transactions.
  • CalmLuis complies with PCI DSS standards for secure payments.

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Payment Issues

Facing an issue during checkout? We’re here to help! Common issues include:

  • Declined payments.
  • Failed transactions with deducted funds.

Contact us at info@calmluis.com or call (256) 571-0432, and we’ll resolve it promptly.

Terms and Conditions

By placing an order at CalmLuis, you agree to adhere to this payment policy.

For more details or support, reach us at:

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