Sales Policy

Effective Date: December 27, 2024

At Calmluis, our unwavering commitment is to provide you with not only top-tier, high-performance fishing tackle but also a seamless and transparent purchasing experience. This meticulously detailed Sales Policy articulates the comprehensive terms and conditions applicable to all sales conducted via our website, calmluis.com, as well as any other authorized sales platforms operated by Calmluis. Our aim is to foster a relationship of trust and clarity with every customer.

1. Ordering and Payment Procedures – A Detailed Breakdown:

  • Placing Your Order with Precision: You can initiate the purchase process by carefully selecting your desired items and adding them to your digital shopping cart on our website at calmluis.com. Once you have made your selections, proceed through the secure and straightforward checkout process. In doing so, you are confirming that all information you are providing is both accurate and complete. You bear the responsibility for any errors or omissions in your provided order information. This information is vital for proper delivery.

  • Order Confirmation – Acknowledging Receipt of Your Purchase: Immediately following the placement of your order, you will receive an automated order confirmation email. This email will be sent to the email address you provided during the checkout process. This email acknowledges that we have received your order and the details of your requested purchase. This confirmation email is not an acceptance of your order by Calmluis; instead, it serves to document that we have received your request. Please ensure you keep this confirmation email for your reference.

  • Order Acceptance – Official Agreement to Fulfill Your Order: Calmluis explicitly reserves the right to decline or cancel any order at any point in time and for any reason. These reasons may include, but are not limited to, situations such as unavailability of the ordered product due to inventory issues, pricing errors as a result of glitches or mistakes, suspected fraudulent activity or any kind of policy violation. In cases where we cancel your order, you will be notified immediately by email or phone, and any payment you have made will be fully refunded to the original payment method. A formal and legally binding acceptance of your order takes place solely when we ship the products to you and dispatch a shipping confirmation email that includes your tracking information.

  • Payment Methods – Flexibility and Security: Calmluis accommodates a range of secure payment methods to cater to our customers. All accepted methods are listed on our website at the checkout page, and may include, but are not limited to major credit cards, debit cards, payments through PayPal, or any other secure payment gateways featured on the site. By submitting an order, you expressly authorize Calmluis to charge your selected payment method for the full amount of the order. This total includes the cost of all ordered products, the applicable sales taxes that are determined by your shipping location, and any calculated shipping fees.

  • Currency of Transactions: All transactions on the Calmluis website will be conducted in United States Dollars (USD). Unless stated otherwise, we do not accept payments in other currencies, and Calmluis will not be held responsible for currency exchange fluctuations, exchange rates, or any fees incurred due to these factors, which may be imposed by your bank or payment provider for currency conversions.

  • Pricing Accuracy and Procedure for Errors: We make our very best efforts to ensure all product pricing information displayed on our website is accurate, but errors may occur due to technical issues or human mistakes. Should an error be detected in the pricing of a product you have ordered, we will contact you immediately to inform you of the corrected price and allow you the option to either proceed with the order at the correct price or cancel it. If we are unable to contact you within a reasonable period, we will cancel your order and provide a full refund for any payment made.

  • Sales Tax Application: All sales completed through our website are subject to all applicable state and local sales taxes. Sales taxes will be determined by the specific shipping address you provide for the order. All sales taxes will be clearly displayed during the checkout process. You, as the purchaser, are solely responsible for the payment of all applicable taxes and duties associated with your purchase.

2. Shipping and Delivery – Comprehensive Terms:

  • Shipping Locations and Geographic Coverage: We ship to most locations throughout the United States, including all 50 states, and to selected international destinations. For international orders, you are solely responsible for compliance with all import and customs laws for your specific jurisdiction. Please see the comprehensive list of shipping destinations on our website, as our shipping locations may change. Calmluis retains the right to limit or restrict delivery to certain areas based on logistical or legal restrictions.

  • Calculation of Shipping Costs: Shipping costs vary depending on a number of variables, including, but not limited to, the destination address, the overall weight and dimensions of your order, the shipping method selected, and the chosen carrier. All shipping costs will be calculated transparently and displayed during the checkout process before you complete the purchase. Calmluis may offer free shipping for orders that meet specific value criteria.

  • Delivery Time Estimates – Non-Guaranteed Timelines: All estimated delivery times provided during the checkout process are approximations. The actual delivery times may vary depending on a number of factors outside our control, such as carrier delays, unforeseen weather conditions, public holidays, logistical challenges, and other factors that can affect delivery. Calmluis will not be held responsible for delays during the shipping process and is not liable for any damages caused by shipping delays.

  • Passing of Risk to Customer: All risk of loss for the purchased items passes to you, the customer, at the exact moment the items are delivered to the shipping carrier. Calmluis is not responsible for any damage to or loss of items that happens during the shipping process. You should file any claims with the shipping carrier directly.

  • Delivery Confirmation for Secure Receipt: We may require a delivery confirmation, or your signature, for all orders upon delivery, to ensure that your order reaches you securely. If you are unable to receive your package, you may be required to collect it from the carrier’s facility.

3. Product Availability and Inventory Management:

  • Inventory Accuracy and Updates: We make every possible effort to maintain an accurate and up-to-date inventory on our website, but product availability can fluctuate and is subject to change without prior notice. If a product you have ordered is found to be out of stock, we will contact you to present alternatives or offer a full refund for the out-of-stock item. We are not responsible if products go out of stock.

  • Discontinuation of Products: Calmluis retains the right to discontinue or remove any product from our catalog at any time and without prior notice. If we discontinue a product that you have ordered but not yet received, we will contact you promptly, offering alternative options or a full refund.

4. Order Cancellations and Modifications – Parameters:

  • Cancellation Time Limit: You may request to cancel your order within 24 hours of the original order placement, provided that the order has not yet been shipped. If your order has been shipped before you request a cancellation, you must follow our established return policy to return the products, if eligible.

  • Order Modification Restrictions: We aim to prepare orders for shipment as quickly as possible; thus, making modifications to orders already placed is not always possible. If you need to modify your order, contact our customer service team within 24 hours of placing your order. We will attempt to assist, but modifications are not guaranteed.

  • Calmluis’s Right of Cancellation: Calmluis reserves the right to cancel any order at any time and for any reason, which may include, but is not limited to, product availability issues, suspected fraud or any violations of our policies.

5. Contact Us:

If you have any inquiries, questions, or concerns about this detailed Sales Policy, please do not hesitate to contact us at:

Calmluis
284 Fricks Rd
Groveoak, Alabama (AL)
Phone: (256) 571-0432
Email: info@calmluis.com
Website: calmluis.com